Terms of Use

TITU is a digital service for organising amateur football. It lets a group of players keep the line-up of a recurring session, manage spots and the substitutes' waiting list, enter a match result, and browse a public directory of pitches and clubs.

The service is published by KAWLET EURL, société à responsabilité limitée à associé unique, whose registered office is at 15 Square Rameau, 59000 Lille (France), registered with the Trade and Companies Register of Lille Métropole under number 993 159 250 (hereinafter "the Publisher" or "TITU").

Contact: yo@titu.app

These terms of use (the "Terms") set out the conditions on which anyone accesses and uses the TITU service, whatever surface they use (mobile app or website). They form a contract between the Publisher and the User.

Acceptance. Creating an account constitutes full and unreserved acceptance of these Terms. A User who does not accept them must refrain from using the service. Browsing the public pages accessible without an account (pitch and club directory, sharing pages) constitutes acceptance of only those provisions that concern such browsing, in particular Articles 13, 16, 17, 20 and 21.

One point that governs how everything below should be read. Some of the rules described here do not merely govern the relationship between the User and the Publisher: they organise how players deal with one another inside a group. By joining a group, the User accepts that these rules apply to their spot, to their rank in the queue and to the commitments they make to the other members. These rules are enforced by the server; they depend neither on the User's device nor on the User's interpretation.

In these Terms, the following words have the meanings set out below:

• User (or Player): any individual holding a TITU account.
• Group: the set of players gathered around one or more sessions, with its own admins and its own rule set.
• Rule set: the body of rules governing a group's queue, offers, absences and guests. ⚠️ It is chosen ONCE, when the group is created, by its founder, from a list of predefined rule sets — and it is IRREVERSIBLE. The service currently offers no way of changing it afterwards, neither for the founder, nor for the admins, nor for the Publisher on request. A group wanting a different rule set must be created again. Where these Terms state that a rule "depends on the group's rule set", that refers to this initial choice, never to a setting that can be adjusted later. Some values (the reminder at 48 hours, the release at 24 hours, the 60-second cancellation window, the overnight pause) do not even vary from one rule set to another: they are constants of the service.
• Session: a group's recurring fixture (day, time, duration, pitch, number of spots). Occurrence: a specific date of that session — this Wednesday's match.
• Starter: a player whose attendance at an occurrence is confirmed.
• Reserved slot: a spot held for a player, which is not a sign-up until it has been confirmed (Article 5).
• Queue (or waiting list): the substitutes waiting for a spot, ordered by a rank assigned by the server.
• Offer: the proposal of a released spot, made to one single substitute at a time, for a set period (Article 6).
• Lock: the moment, before kick-off, when the line-up is frozen and the teams are drawn. By default two hours before kick-off.
• Gaffer ("admin" role): the admin who holds the group's structure. Co-admin: the day-to-day admin. Member: a player in the group (Article 8).
• +1 (or guest): a person put on a team sheet by a member who answers for them, without being a member of the group and without entering the standings (Article 9).
• Directory: the public pitch and club pages built from public sources (Article 13).
• Partner operator: the business or public body that runs a facility and whose booking offer may be cited on a directory listing (Article 13.4).

3.1 Minimum age — 16. The service is reserved for people aged 16 or over. By creating an account, the User declares that they meet this condition. The Publisher may suspend or delete without notice an account it learns was created in breach of this rule.

3.2 Account and phone authentication. A TITU account is opened and reopened by phone number and a one-time code (OTP) received by SMS. There is no email address, no password and no email sign-in link. The phone number is therefore the account's sole identifier.

Several obligations follow for the User:

• to enter only a phone number that they personally and regularly use;
• to keep their line and the device carrying it secure (SIM card, messaging, device lock): anyone who receives that line's texts can access the account;
• to report any loss of control over their line to yo@titu.app without delay;
• to bear in mind that a cancelled number is reassigned by operators: if the User changes or gives up their number, it is for them to update or delete their account, failing which the future holder of the number could access it.

Any action carried out from an account is deemed to have been taken by its holder.

3.3 Personal nature of the account. An account is strictly personal. It may not be shared, lent, transferred or operated on behalf of a third party.

3.4 Language. The display language and the language of notifications are an attribute of the account: they follow the User from one device to another and can be changed at any time in the settings.

TITU circulates information: who is playing, who is on standby, when, where, and what happened after the match. That is the whole of its purpose.

TITU does not run the game. TITU does not book the pitch, has neither custody nor operation of it, collects no money on anyone's behalf, provides no equipment, no coaching, no refereeing, no supervision and no insurance, and takes the place of no club and no federation.

This article is not a turn of phrase: it governs Article 17 (limitation of liability), which draws the consequences from it.

5.1 Principle. Having played one occurrence reserves a spot on the next. That reservation is not a sign-up: it must be actively confirmed by the player, in one step ("I'm in").

5.2 Why the rule exists. Silence does not mean attendance. Without this rule, a player who forgets to declare themselves absent would block their spot until kick-off, at the expense of a substitute who would have played. Active confirmation is therefore an obligation towards the group, not a formality towards the Publisher.

5.3 Deadlines. These deadlines are constants of the service. They cannot be adjusted, either by the group or by its admins:

• a reminder is sent around 48 hours before kick-off to a player who has not yet confirmed, provided notifications are switched on for their device;
• a spot not confirmed 24 hours before kick-off is released and goes back to the queue, first come, first served;
• a spot not confirmed at the lock (by default two hours before kick-off) is lost for good: the line-up is frozen and the teams are drawn.

5.4 Reference time. All of these deadlines are calculated and triggered by the server, on server time. Changing the time on a phone has no effect on a spot, a queue rank or a deadline.

5.5 Groups without reservation. A group may decide that no spot is reserved from one occurrence to the next (the so-called "open bar" format): all spots then go back to first come, first served at every occurrence, and the reclaim mechanisms of Article 7.3 do not apply.

5.6 Automatic starters. When a group is created, the founder may designate players by phone number for whom a spot is held, before they even have an account. The spot is genuinely held: it cannot be taken by another player. When the designated player signs up with that number, it becomes a reserved slot to be confirmed under this Article. Entering a third party's number is governed by Article 11.

6.1 One offer at a time. When a spot is released, it is not offered to everyone. It is offered to one substitute at a time, in queue order. Queue rank is assigned by the server, never by the app: it cannot be chosen, negotiated or obtained by any technical manipulation.

6.2 Adaptive time limit. The substitute who is asked has a set time to accept. That time is calculated from the time remaining before the lock — roughly a quarter of it — bounded by a floor and a ceiling (by default 90 minutes and 3 hours), and shortened where the queue is too long for everyone to get their turn. It never runs past the lock.

6.3 Overnight pause. Where an offer deadline would fall between 11 p.m. and 7 a.m., Paris time, it is put back to the morning. Nobody is treated as having let an offer lapse overnight. This deferral cannot be switched off, by any group.

6.4 Passing or letting an offer lapse. A substitute may expressly decline the offer; the offer then passes immediately to the next in line. Depending on the group's setting, whoever declines or lets the offer lapse either keeps their rank in the queue (they have merely used up their offer for that round, and will be asked again when a new spot is released) or goes to the back of the queue.

6.5 After the lock. A drop-out after the lock leaves no time for an offer to be confirmed: the first substitute in the queue is promoted straight to starter and, if the teams have already been drawn, inherits the leaver's team.

7.1 Declaring yourself absent. A player may declare themselves absent at any time up to kick-off. That is what the product expects, and it is not a fault: it is what allows a substitute to play.

7.2 Immediate cancellation window. A drop-out is not irreversible on the spot: for 60 seconds (default duration), a cancellation window stays open. During that time the spot is still counted as taken and no substitute is contacted — precisely so that a cancellation cannot cause overbooking. Once that time has passed, the search for a substitute begins.

7.3 Reclaiming your spot after that. Reclaiming remains possible, on the terms set by the group, and only for a player who genuinely held a spot (simply leaving the queue gives no priority to return):

• the spot is still free, or an offer is out but has not been confirmed: the spot is reclaimed directly. The pending offer is then revoked, and the substitute who was asked is told and goes back into the queue;
• the spot is already held by a substitute who has CONFIRMED it: they are never dispossessed. Depending on the group's setting, the returning player goes to the front of the queue, to the back of the queue, or is refused the reclaim. They then carry the former-starter tag.

Reclaiming is time-bounded: depending on the group's setting, it is no longer possible after the lock, or from the 24 hours before kick-off. After that point, the player can no longer go back on their drop-out.

7.4 Reliability counters. The service keeps, per player and per group, raw counters: attendance, and late drop-outs (declared after the lock). They are visible to the members of the group. They are neither a rating nor a moral league table, and the Publisher itself draws no sanction from them: they are facts, which the group takes as it sees fit, including by removing a member under Article 8.

7.5 Not turning up. Confirming attendance and then not turning up is a commitment broken towards the other players: a spot held is a spot denied to someone else, and an incomplete team. The service imposes no sanction on that account; the group draws whatever consequences it sees fit.

8.1 Three roles. A group has a gaffer ("admin" role), possibly some co-admins, and members.

8.2 The gaffer. They hold the group's structure: appointing and removing co-admins, setting the door policy, and handing over the keys to another member. Handing over is final: the person who hands them over becomes a co-admin, not a plain member — they therefore keep the powers described in 8.3 (approving or refusing a request, removing a plain member) until the new gaffer decides otherwise.

A group cannot be left with no gaffer. Accordingly, pausing and deleting an account are refused to a User who is the sole admin of a group with other active members: they must first appoint a co-admin or hand over the keys. If an account disappears by some route outside the app, succession passes automatically to the longest-standing co-admin, failing which to the longest-standing member; where there is no successor at all, the group is archived and its upcoming occurrences cancelled.

8.3 The gaffer and the co-admins. They handle the day-to-day: approving or refusing join requests, removing a member, banning a member. A co-admin can only act on plain members.

8.4 The door. By default, joining a group works by approval: the request must be validated by an admin, and until it is, the applicant sees nothing of the group. The gaffer can open the door, in which case joining is free through the invitation link. A personal invitation sent to a number always opens the door, except to someone who has been banned.

8.5 Removal and banning. Removing a member releases their upcoming spots, which go back to the substitutes. Banning also prevents a return through the invitation link. These decisions belong to the group.

8.6 The Publisher's role. The Publisher is not a party to relationships between the members of a group and does not arbitrate internal disputes (line-up, removal, a contested score). It steps in only in respect of breaches of these Terms, under Article 18.4.

9.1 The +1. Where a spot remains and the group's queue is exhausted, a member may sign up a +1 — someone from their own circle — by giving their first name and, optionally, their phone number. The number of +1s per member is capped by the group, which may also close off this option entirely.

9.2 The host gives their word. The member who signs up a +1 answers for them. In particular they undertake:

• to enter a third party's first name and, where applicable, phone number only with that person's agreement;
• to inform that third party that they are on a team sheet in TITU, and of the place and time;
• to answer to the group for their turning up. A +1 who does not turn up is a failing by the host, not by a third party who is not a party to this contract.

9.3 +1s are out of the standings. A +1 takes a spot on the team sheet but enters no standings and is not a member of the group: this separation is structural and depends on no setting. If the +1 later creates an account with the same phone number, their past appearance is linked to them.

9.4 Calling on nearby TITU players. As a last resort — that is, where players are missing and the group's queue has run dry — an admin can open a spot to TITU players in the area; the group can also set this opening to trigger automatically as kick-off approaches. This opening happens only once per occurrence and never bypasses the group's queue.

Only players who have explicitly turned on the geographic availability option and set a point and a radius are contacted. Call-outs are capped in number of recipients and spaced out over time (at most once every 20 hours per player). A player who accepts joins the team sheet as a guest: they do not become a member of the group and do not enter the standings.

9.5 Reversibility. The geographic availability option can be switched off at any time from the profile; switching it off immediately removes the player from call-outs.

10.1 A declaration by the group. After kick-off, any participant who is an active member of the group can enter the score and the scorers, and correct an entry. There is no referee, no checking and no validation by the Publisher: the team sheet is a declaration by the players, for which they answer among themselves.

10.2 Man of the match vote. The vote is open to those who took part in the match. You cannot vote for yourself. The vote closes automatically at the following morning's recap.

10.3 Reciprocity. You only see other people's votes if you have voted yourself. This rule is enforced by the database and not by the interface: it cannot be circumvented, including through technical access to the service.

10.4 Scope of the standings. The group's standings, statistics and counters are derived from the team sheets as declared, over season boundaries set by the group itself. They have no official value, sporting or federal.

The User undertakes to use the service in good faith. The following are prohibited in particular:

• impersonation: passing yourself off as someone else, or claiming a competition identity that is not yours (Article 14.7);
• entering a third party's phone number without their agreement. In two places — designating an automatic starter (Article 5.6) and signing up a +1 (Article 9) — the service allows the number of a person who does not yet have an account to be entered. That number is never free-to-use data: whoever enters it answers for the agreement of the person concerned and must inform them of that sign-up. A number entered without agreement is a breach of these Terms and may render its author liable;
• harassment, threats, insults, discriminatory remarks, and any hateful, violent, sexual or unlawful content, in display names, group names, comments and any input field;
• publishing another person's personal data (photograph, number, address, circumstances) without their agreement;
• any misuse of the service: automating access, circumventing queues, ranks or deadlines, attempting to access the data of a group you are not an active member of, undermining the security or availability of the service, mass or systematic extraction of the directory.

The blunt tone of a dressing room is not the issue: harassment, hatred and harming people are. Internal discipline in a group is a matter for its admins (Article 8); the Publisher steps in under these Terms in accordance with Article 18.4.

To report content or behaviour: yo@titu.app

12.1 Content concerned. The User may post, among other things: a display name, a profile photo, a group's name and settings, a +1's first name, comments and reactions, items of gear (photos and notes on equipment), and a pitch added to the directory (name, type, position, floodlighting, access conditions).

12.2 Ownership and warranty. The User remains the owner of the rights in their content. They warrant that they hold the necessary rights and that this content infringes neither third-party rights nor the rules of Article 11.

12.3 Limited, revocable licence. The User grants the Publisher a non-exclusive, royalty-free licence strictly limited to what is necessary to operate the service: to host, reproduce, technically adapt (resizing, format) and display the content to the intended recipients — the members of the group concerned, the notifications sent to that group, and, for a pitch added to the directory, the corresponding public pages. This licence covers no other use: no transfer to third parties, no advertising exploitation, no communication to the public outside the service. It is revocable: it ends when the content or the account is deleted.

The profile photo is not public: it is served only to authorised people, through a short-lived signed link.

12.4 A pitch added to the directory. A pitch listing describes a place, not a person. It may remain published after its author's account is deleted, with no link to them: the author's trace is then anonymised.

12.5 Team sheets. The score, the goals and the votes of a match also belong to the other participants. They are kept after an account is deleted, the player's line becoming that of a player with no name (Article 18.2). The first name of a +1 brought by a User also stays on the team sheet: it is not that User's data.

12.6 Removal. The Publisher may remove content that is manifestly unlawful or contrary to Article 11, in accordance with Article 18.4.

13.1 Nature. The directory is built from public sources and open data (public registers, datasets published by public bodies or official organisations, collaborative data), used in accordance with their producers' licences, and from User contributions. The licence attributions required by those sources are displayed on the pages concerned.

13.2 Provided "AS IS". Directory information is provided as is, with no warranty of accuracy, completeness, currency or availability. A pitch may have closed, or changed its access conditions, surface, floodlighting or opening hours since the source was published. It is for the User to check the information with the operator before travelling or planning a session.

The dimensions published are filtered and recalculated from the source data, and are shown only where they are considered reliable; where there is no reliable figure, nothing is shown. They are an indication, and in no way a survey or a certificate of compliance.

13.3 Reporting an error. Any error, and any request to correct or remove a listing, can be reported to yo@titu.app, giving the address of the page concerned. The Publisher corrects or removes it within a reasonable time; where the error comes from the public source, the correction only takes effect once that source has been updated, and the Publisher may remove the disputed item in the meantime.

13.4 Partner operators' offers. Some listings cite a booking offer made by the operator of the facility, and link through to its site.

The contract for booking, payment, cancellation and refund is formed exclusively between the User and that operator. The Publisher is neither seller, nor hirer, nor agent, nor payment intermediary, nor guarantor, nor insurer of that service. It collects no money on that account and is not a party to the contract entered into.

The slots, prices, capacities and availability shown are a snapshot of what the source publishes and may be out of date; only the information given by the operator prevails. The absence of a slot means neither closure, nor fully booked, nor cancellation. No personal data of the User is passed to the operator by the service: the link-through is a plain link.

13.5 Clubs. The organisational information published about clubs (name, address, level, entry into a competition) consists of facts taken from public publications and public competition results, republished as such. No personal data of a club official, a referee or a player is collected or republished in the directory. Any request to rectify a club listing can be sent to yo@titu.app.

14.1 An option, never an automatic process. The User may, if they wish, declare their club in order to link their competition statistics to their account. The service then offers candidate records, presented in anonymised form (first name, initial of the surname, and year of birth only where the source publishes it). No search is triggered without this step by the User.

14.2 Where the information comes from — the exact wording. This information is found in the public results of competitions, consulted at the moment of the request. No federation transmits data to TITU and TITU claims no data-sharing partnership with any federation.

14.3 Nothing is kept until something is confirmed. Candidate records that are not selected are not kept: they do not outlive their display. Only the row confirmed by the User is saved.

14.4 Consent. Confirmation constitutes express consent to the linking of the chosen identity and its competition statistics, including the User's own youth seasons. This consent is time-stamped and versioned: if the consent text changes, a fresh confirmation is requested. The date of birth or year of birth is kept only for the person who confirmed, and only to the level of precision published by the source.

14.5 Reversibility. The User can unlink at any time from their profile. The link and the competition statistics are then deleted, with no archive.

14.6 Visibility. Competition statistics are visible to other players only if the User has explicitly turned that on in their profile settings.

14.7 Claiming someone else's identity is a serious breach. The service has safeguards (consistency with the account's first name, search and claim quotas, a log of links made), which do not amount to an identity check against civil records.

Dispute procedure. Anyone who believes that an identity concerning them has been wrongly linked can report it to yo@titu.app. The disputed link can be frozen while the matter is examined, then unlinked; whoever made an abusive link can be prevented from making it again and their account sanctioned under Article 18.4. Linking and unlinking operations are logged, precisely so that an identity can be returned to whoever it belongs to.

14.8 Partial coverage, openly stated. Not every competition and not every country has a source in use. Where that is the case, the service says so explicitly: it never produces an approximate result or a reconstructed statistic.

The processing of personal data carried out by the Publisher is described in the service's Privacy policy, to which these Terms refer. In the event of a conflict between the two texts as regards personal data, the Privacy policy prevails.

By way of reminder, the service relies in particular on: the phone number (account identifier and means of authentication), the display name and profile photo, the account language, content posted (Article 12), the facts of taking part in sessions, the device tokens needed for notifications, and — only if the User has turned it on — the geographic availability position and radius (Article 9.4).

The User has the rights of access, rectification, erasure, restriction, objection and portability provided for by Regulation (EU) 2016/679 and by Act No. 78-17 of 6 January 1978 as amended. These rights are exercised with yo@titu.app. The service also provides, in the app, account pausing and account deletion (Article 18). Any complaint may be addressed to the Commission nationale de l'informatique et des libertés (CNIL — the French data protection authority).

16.1 Free at this stage. The service is currently provided free of charge: the User owes nothing for using it. Should a paid offer be introduced, it would be presented and detailed before any subscription, and no amount would be charged without the User's express, prior agreement.

16.2 No availability guarantee. The Publisher is bound only by an obligation of means. The service may be interrupted or degraded, in particular for maintenance, fixes, incidents, or because of a third party it depends on (SMS provider, notification service, hosting provider, internet service provider, app stores), or in the event of force majeure. Such interruptions give rise to no compensation.

16.3 An evolving service. The service is liable to change: features may be added, altered or withdrawn. A substantial and unfavourable change is brought to Users' attention on the terms of Article 19.

16.4 Notifications. Reminders and spot offers depend on the permissions granted on the device and on third-party services: their delivery is not guaranteed. The service remains usable without them, and the state of a spot, a queue or a deadline is always the one shown in the app, never the one in a notification received or not received.

17.1 The Publisher's capacity. TITU is a coordination and information tool. The Publisher is not an organiser of a sporting event or activity, nor the operator, owner or custodian of a sports facility, nor a club, nor an association, nor a federation, nor a sports coach, nor a referee, nor an insurer, nor a booking agency. Nothing in these Terms and no feature of the service may be read as conferring any of those capacities on it.

17.2 Direct consequences.

• Playing is at the players' own risk. Each player is the sole judge of their physical fitness to play, must make sure they are medically fit to do so, and is strongly advised to hold personal accident cover and public liability insurance. The Publisher provides no insurance cover of any kind whatsoever.
• Booking the pitch, paying for it, access to the premises, their condition, their compliance, their floodlighting, their safety and their supervision are matters for the operator of the facility and for whoever actually organises the session — never for the Publisher. The fact that a session is attached to a directory listing entails no booking, no right of access and no checking of the place.
• Making up the teams, the conduct of play, compliance with the rules of the game, discipline and the behaviour of participants are matters for the players and the group.
• Whether a player actually turns up, whether a +1 comes, and the accuracy of a score, a goal or a vote are exclusively matters for Users. The service records declarations; it does not verify them.

17.3 Exclusions. The Publisher cannot be held liable, in particular: for personal injury, or material or non-material damage, occurring in connection with or as a result of a game; for disputes between players or between the members of a group; for the cancellation, postponement or poor organisation of a session; for the unavailability, closure or dangerousness of a pitch; for the content, availability, price or performance of a third-party operator's service (Article 13.4); for the inaccuracy of data taken from a public source (Article 13.2); for the non-receipt of a notification (Article 16.4).

17.4 Extent of compensation. The Publisher is answerable only for direct damage attributable to it. It is not answerable for indirect damage, such as the lost chance to play, damage to image, distress caused by a lost spot, or data loss attributable to the User or to a third party. As the service is provided free of charge, the extent of any compensation is assessed taking that into account, within the limits allowed by law.

17.5 Public policy reservation. The limitations and exclusions in this Article do not apply in the event of wilful misconduct, gross negligence, or harm to a person's life or physical integrity, nor in cases where the law prohibits them. They do not affect the statutory guarantees available to a consumer User, in particular those relating to the supply of digital content and digital services.

18.1 Pausing by the User. The User can pause their account at any time. They then drop out of queues and call-outs: their upcoming spots are handed back to the group and go to the substitutes. Nothing is erased: history, goals, standings and groups are kept, and reactivating restores the previous state.

18.2 Account deletion by the User. Deletion is available in the app, without having to give a reason. It is immediate and permanent: there is no technical cooling-off period, no bin and no backup allowing the account to be restored.

Before the account is frozen, the spots it held on upcoming occurrences are handed back to the group, in all their forms, so that no ghost spot is left behind.

The following are erased: the display name, the photo, the phone number, the language, the club and player profile, the gear, comments and reactions, the availability position, registered devices and the linked competition statistics.

The following are kept but anonymised: the team sheets of matches already played (score, goals, man of the match), which also belong to teammates; the player's line there becomes that of a player with no name. The first name of a +1 they had brought stays on the team sheet: it is not their data (Article 12.5).

After deletion, the phone number no longer allows anyone to sign back in to the deleted account.

18.3 The sole gaffer. Both pausing and deletion are refused to a User who is the sole admin of a group with other active members, for as long as they have not handed over the keys or appointed a co-admin (Article 8.2).

18.4 Measures taken by the Publisher. In the event of a breach of these Terms — in particular of Articles 3.1, 11 and 14.7 — the Publisher may, proportionately to the seriousness and repetition of the facts: remove the content in question, issue a warning, temporarily suspend access to the service, or terminate the account.

Save in cases of urgency, manifest unlawfulness, legal obligation or a decision by an authority, the User is informed of the measure and of its grounds, and given the opportunity to make representations. Any measure can be challenged at yo@titu.app; the Publisher reviews the decision and gives a reasoned reply.

18.5 End of the contract. The contract ends when the account is deleted, whether by the User or by the Publisher. Those provisions which by their nature are intended to survive do so, in particular Articles 12.4, 12.5, 17, 20 and 21.

18.6 Discontinuing the service. The Publisher may cease operating the service. It will then inform Users within a time that is reasonable in the circumstances, so that they can make other arrangements.

The Publisher may amend these Terms, in particular to take account of changes to the service, to legislation or to case law.

Any material change is brought to Users' attention by a notice displayed in the service, at least 30 days before it takes effect. During that period, a User who does not accept the new terms can delete their account free of charge and without giving a reason (Article 18.2). Continuing to use the service after the change takes effect constitutes acceptance of the amended Terms.

Minor corrections (typos, drafting clarifications, updating a reference) may be made without notice. The version in force and its date appear at the top of this document; earlier versions can be requested at yo@titu.app.

20.1 Applicable law. These Terms are governed by French law. This provision does not deprive a consumer User residing in another European Union Member State of the protection afforded by the mandatory rules of the law of their country of residence.

20.2 Prior complaint. Any complaint must first be sent to the Publisher at yo@titu.app. The parties will endeavour to find an amicable solution.

20.3 Consumer mediation. In accordance with Articles L611-1 et seq. and R612-1 et seq. of the French Consumer Code, a consumer User may refer a dispute with the Publisher free of charge to a consumer mediator with a view to resolving it amicably, after having tried to resolve it directly by a written complaint.

Competent consumer mediator: the Publisher is a member of the FEVAD Consumer Mediation Service. Contact details:

• Médiateur de la consommation FEVAD
• BP 20015 — 75362 Paris Cedex 8
• Website: www.mediateurfevad.fr
• Email: mediateurduecommerce@fevad.com

Where a prior written approach to the Publisher has been unsuccessful, the Mediation Service can be contacted about any consumer dispute that has not been settled. How to bring a case is set out at www.mediateurfevad.fr. Failing an applicable designation, the User may contact a mediator listed by the Commission d'évaluation et de contrôle de la médiation de la consommation (CECMC).

20.4 Cross-border disputes. A consumer User residing in another European Union Member State may contact the European Consumer Centres Network (ECC-Net): www.europe-consommateurs.eu. The European Commission's online dispute resolution (ODR) platform has ceased to operate; it is therefore no longer a route of redress.

20.5 Jurisdiction. Failing amicable resolution, the dispute is brought before the competent French courts. A consumer User may, in accordance with Article R631-3 of the French Consumer Code, choose to bring proceedings before the court of the place where they lived when the contract was concluded or where the harmful event occurred.

Entire agreement. These Terms, together with the Privacy policy, express the entire agreement between the Publisher and the User relating to use of the service, and replace any earlier exchange having the same purpose.

Severability. If any provision of these Terms is held to be void, unlawful or unenforceable, it shall be deemed unwritten and shall not affect the validity of the other provisions, which remain in full force.

No waiver. The fact that the Publisher does not rely on a provision does not constitute a waiver of its right to rely on it later.

Assignment. The User may not assign their account or the rights and obligations arising from these Terms. The Publisher may assign them as part of a transfer of its business, without that assignment being able to diminish the User's rights.

Evidence. The server's logs and timestamps prevail between the parties, unless proved otherwise, as regards spots, queue ranks, confirmations, drop-outs and deadlines. The time on the User's device has no evidential value in that respect.

Intellectual property. The service, its trade mark, its interfaces, its texts, its graphic elements and its developments remain the property of the Publisher. These Terms transfer no rights to the User, who has a mere personal, non-exclusive and non-transferable right of use for the duration of the contract. Data from public sources remains subject to their producers' licences (Article 13.1).

Language. These Terms are drawn up in French. In the event of translation, the French version prevails.

Contact. KAWLET EURL — 15 Square Rameau, 59000 Lille (France) — RCS Lille Métropole 993 159 250 — yo@titu.app